On Monday 3rd August 2020, Melbourne entered Stage 4 lockdown. Glengala Health offers allied health services, as we are an essential service we will be remaining OPEN with RESTRICTIONS and a strict proactive and clear COVID-safe plan in place. 

An updated statement from the Department of Health and Human Services (DHHS) states that all public and private health services are permitted: 
“All AHPRA registered health workers – and any other health worker required to fulfil a care plan endorsed by NDIS, TAC, Workcover or DVA – to provide services that prevent a significant change/deterioration in functional independence…” 

At Glengala Health we are limiting allied health appointments to ESSENTIAL patients only.  
Therefore you are ONLY able to get an appointment if; 
  • You require an appointment to prevent your condition from significantly deteriorating 
  • If your condition is URGENT  
  • If treatment is non-routine care 

Our team will be contacting patients with existing appointment to determine whether upcoming appointments are suitable and essential.  
All patients MUST wear a mask for their appointment, temperature checks will be taken upon arrival and a COVID related questionnaire will need to be filled out upon entry.  
Practitioners will all be wearing appropriate PPE as directed by the DHHS.  


Is Glengala Health OPEN during Stage 4 restrictions? 

  • YES, we are open with reduced hours and days of operation, for non-routine, essential appointments ONLY. All routine appointments (non-urgent, preventive, “maintenance”) should be rescheduled until after Stage4 restrictions, which are said to end (13th September 2020)
  • We will be contacting patients with future appointments  
If you are still unsure if you should attend or if your appointment is “non-routine” feel free to call the clinic on 9312 0824 

Can I travel for my appointment more than 5km’s from home during Stage 4 restrictions? 
  • YES, the DHHS has advised “You can leave home to receive health care or attend medical appointments. If you need to see a doctor or health care professional, you should do so. Do not put off getting medical care”. 
  • You are allowed to travel more than 5kms from your home for healthcare reasons, such as for an appointment.
Will Acuptunure, Remedial Massage and Myotherapy be open during Stage 4 restrictions? 
  • Routine Acupuncture, Remedial Massage & Myotherapy is not permitted.
  • The only exceptions are services that are under GP referral, WorkCover or part of an NDIS plan, that are required so the condition/health does not significantly deteriorate. 
Will Podiatry be open during Stage 4 restrictions? 
  • Routine Podiatry is not permitted.
  • The only exceptions are services that are under GP referral, WorkCover, TAC or part of an NDIS plan, that are required so the condition/health does not significantly deteriorate. 
Will Psychology and Dietetics be open during Stage 4 restrictions? 
  • Yes, these services are essential however will be provided via telehealth (Video call), there will be no face to face appointments during stage 4 restrictions.  
What if I am stopped for questioning by authorities or the police to or from the clinic?  
  • SMS confirmation of appointment will suffice, if necessary contact the practice and we can confirm your appointment over the phone.
What about the 8pm curfew? 
  • The 8.00pm curfew does not apply for healthcare. Given our last appointment for the day is normally 7.00pm, this should not be an issue. If however your appointment does happen to go past 8.00pm – you must go straight home afterwards.
When should I reschedule/cancel my appointment? 
The following are reasons where you should reschedule: 
  • If you have any symptoms of a cough, cold, generally feeling unwell or shortness of breath  
  • If your appointment is non-urgent or a routine appointment you should wait until after stage 4 restrictions
  • If you have been a confirmed/suspected to have the COVID          
  • If you are awaiting COVID test results                                                                    
  • If you have been in contact with a person who has a suspected or a confirmed case of coronavirus within the past 14 days?                                                                                                 
What is Glengala Health doing to help/prevent COVID-19 transmission? 
  • All practitioners are wearing relevant PPE equipment; these include face shields, masks and gloves.
  • We are cleaning tables and treatment areas between patients, all highly contactable surfaces, door handles, chairs, etc.
  • Hand sanitiser provided upon entry and in various location throughout the clinic.
  • Maintaining social distancing when possible.
  • Decreasing the amount of patients and practitioners in the clinic at the one time and asking patients to wait in their cars until the practitioner is ready for their appointment.
  • We are screening all patients before attending the clinic, and denying treatments if they are a risk and do not meet the correct criteria.  
  • Ensuring Telehealth services are being utilised when suitable.  
All the staff at Glengala Health are trying their very best, please be patient with us during this time. All our patients and clients are valued, if you need our help, support and guidance please do not hesitate to call us. Together we can make a difference.